I opened an account the sixteenth of August was told I'd receive my card the twenty third, it is September ninth and I am still waiting. I called on August twenty eighth and was transferred twice the person I ended up with told me that they couldn't even give a set date of when the card would arrive. This being said I'm wondering why I was given one? She continued to then say it would be there sometime the next week. Two weeks goes by. I proceed to call them for the second time they ask to confirm my address, which was wrong. They sent it to my address eleven years ago. The previous time I called no one even bothered to ask if it was sent to the wrong address. I waited two weeks for a card that was never coming. I had to Inconveniently go to the bank on my day off to fix my address. How they even got that address is beyond me because I confirmed my address when opening my account. I asked how long it would take for my new card to get here and was told two to three days by the manager. That was last Friday it is now next Friday. I call back today and they tell me it's a whole process and I should get the new card by the end of next week. I ask why I was told two to three days and they said they didn't know who would tell me that, I then said the manager. They apologized on her behalf, which obviously made me feel oh sooo much better. If I would have known any of this I would have never stepped foot in that establishment. If I wasn't afraid of the same thing happening somewhere else I would leave. If I did leave though there's a ninety percent chance I'd probably get that card sooner than this one. This banks mistakes have caused me to wait the better part of a month waiting for a card I still haven't gotten. By the time I do get it it will probably be a month. Let's keep in mind I was at first told it would take a week to get here , and every time I call I get a different story even the manager doesn't even know what's going on. They need to get themselves together and get on the same page. I'm so frustrated I spent ten minutes writing this stupid review because I'm that frustrated.
Whose got the money? Dollar bank they also have a great staff super nice people and good rates.
Amazing personal service from Debbie, I highly recommend this Bank!
Good
Dollar Bank is a US Bank based in Eastlake, Ohio. Dollar Bank is located at 34829 Vine St, Eastlake, OH 44095, USA.
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